Refund Terms

Effective Date: October 15, 2023

Thank you for choosing CRONAVEXIS as your trusted partner. This Refund Terms document outlines the conditions under which we offer refunds for purchases made through our platform. We are dedicated to ensuring your satisfaction with our services. Please read the following terms carefully to understand your rights and obligations.

1. General Refund Policy

CRONAVEXIS strives to provide high-quality products and services. However, if you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined below:

• A refund request must be submitted within 30 days from the date of purchase.
• The product or service must be unused, and in its original condition.
• Refunds will be issued using the original payment method.

2. Non-Refundable Items

Certain products and services are non-refundable. These include, but are not limited to:

• Downloadable software products.
• Customized services that have been initiated.
• Gift cards and promotional items.

3. Process for Requesting a Refund

To request a refund, please contact our customer service team at [email protected] with the following details:

• Your full name and contact information.
• The order number and date of purchase.
• A brief description of the issue and reason for the refund request.

Once your request is received, CRONAVEXIS will review it and notify you of the approval or rejection of your refund within 7-10 business days.

4. Exceptions

CRONAVEXIS reserves the right to deny refund requests that do not meet the outlined criteria or are deemed fraudulent or abusive in nature.

5. Contact Information

For further inquiries regarding our refund policy, please contact us at [email protected] or call us at (555) 789-0123.

Thank you for choosing CRONAVEXIS. We value our relationship with you and are committed to providing exceptional service.